Refund Policy
Last updated: August 2026
1. Overview
At World Note, we strive to deliver exceptional value and satisfaction with every project. This Refund Policy outlines the circumstances under which refunds may be issued for payments made through our website or for services rendered. We encourage you to read this policy carefully before making a payment.
2. Payments & Deposits
Typical engagements require 50% of the project fee as an advance before work begins, with the balance due on completion (or per the milestones agreed in your project agreement). Payments are processed securely through Cashfree. All payments should be made using the payment links or invoices provided by World Note.
3. Refund Before Work Begins
If you cancel your order before any project work has started, the full advance amount is refundable. Please request the refund within 7 days of making the payment and before work commences. Once we confirm that no work has been initiated, we will process your refund within 7 to 10 business days.
4. Refund After Work Begins
Once work on your project has started, the advance is considered earned and non-refundable. If work is paused or cancelled mid-project at the client's request, any refund is limited to an amount proportional to the work not yet performed, as determined in World Note's sole discretion. The refund amount will be calculated based on the percentage of work completed versus the total project scope.
5. Completed Work
Work that has been completed and delivered is non-refundable. If you are unsatisfied with delivered work, we will work with you to revise it in line with the agreed scope rather than issue a refund. Revision rounds as outlined in your project agreement are provided at no additional cost.
6. Non-Refundable Items
The following are generally non-refundable: (1) Work that has been completed and delivered, (2) Third-party costs incurred on your behalf (such as domain purchases, hosting fees, software licenses, or stock assets), (3) Consultation fees for services already rendered, (4) Deposits after work has commenced, and (5) Rush or expedite fees.
7. Duplicate or Erroneous Payments
If you accidentally make a duplicate payment or a payment in the wrong amount, we will refund the excess amount to the original payment method after verification, typically within 7 to 10 business days. Please contact us immediately if you believe an error has occurred.
8. Refund Timeline
Approved refunds are processed back to the original payment method within 7 to 10 business days. The exact timing of the credit to your bank account or card may depend on your bank or payment provider. We will notify you via email once the refund has been processed.
9. How to Request a Refund
To request a refund, email us at contact@worldnote.in with your order or transaction reference, the reason for the request, and any supporting details. We will respond within 2 business days and process eligible requests promptly. Please include: (1) your full name, (2) transaction ID or payment reference, (3) date of payment, and (4) reason for the refund request.
10. Dispute Resolution
If you are dissatisfied with our refund decision, you may request a review by providing additional information or documentation. We are committed to resolving disputes fairly and promptly. If a resolution cannot be reached, either party may pursue dispute resolution through the applicable legal channels as outlined in our Terms & Conditions.
11. Chargebacks
If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and may incur additional fees. We strongly encourage you to contact us directly first, as we are committed to resolving any issues fairly.
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the revised policy. We recommend reviewing this policy periodically.
13. Contact Us
For any questions about this Refund Policy or to request a refund, please contact us at contact@worldnote.in or via Instagram @worldnote.in. We are committed to addressing your concerns promptly and ensuring a fair resolution.